Reut Levy-Karuchi

Sr. Software Engineer · Hyro

About

With five years at Hyro, Reut has seen the challenges of hard-coded agent logic first-hand. This deep institutional knowledge fueled her role in leading the architectural transition from a bottlenecked legacy system to a Configurable platform. She specializes in decoupling complex engineering workflows from product delivery.

Session

13:45

talk

The Productized Agent: Lessons from 5 Years of Conversational AI in Healthcare

Building a cool AI demo is easy; maintaining hundreds of unique deployments for healthcare clients without ballooning your engineering head-count is the real challenge. At Hyro, we spent five years evolving from a code-forward NLP approach to a sophisticated, LLM-driven multi-agent system handling over 700,000 conversations weekly. We share the honest growing pains moving to a unified, scalable platform where Solutions Engineers can deploy complex, reliable agents independently.